Online Policies




Online Security Policy

Rescue Global uses the trusted payment gateway provided by Sage Pay

As a payment service provider (PSP), thousands of businesses outsource their transaction security to Sage Pay. It is their top priority to ensure that our customers’ transaction data is kept secure at all times.

Transaction security

All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data is extremely secure and Sage Pay are regularly audited by the banks and banking authorities to ensure it remains so.

System security

Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. Sage Pay are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

To view our PCI DSS certificate please contact Sage Pay directly.

Links to banks

Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Internal security

Sage Pay is controlled by Iris Scanners, which are the latest and most precise biometric security devices available for identification. As used by; chemical plants, airports, police stations, prisons and other facilities where security is paramount. No one can enter or leave the building without a valid security pass.

Staff validation

All employees at Sage Pay are Criminal Records Bureau (CRB) checked prior to employment and no unauthorized individual has access to or is able to decrypt transaction information or cardholder data. Sage Pay systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). All transaction information and customer card information is secure even from Sage Pay's own employees.

Disaster recovery

Sage Pay operates on twin data centres to ensure optimal system security and up-time and has a full disaster recovery and business continuation policy.




Online Privacy Policy

Rescue Global (“we’ or “us” or “our”) is committed to protecting your privacy. Our Privacy policy explains how we collect, use and protect information about you in the scenarios that are described in section 2 below. By taking any of the actions listed within that section, you agree that we may collect and use your information in the ways described in this privacy policy.

Topics covered in our privacy policy:

  1. Who we are
  2. How we collect information
  3. What we use your information for
  4. Sharing your information
  5. Cookies and Traffic data
  6. Your information
  7. Changes to our privacy policy
  8. Security and storage of information
  9. Transfers outside Europe
  10. Other Sites
  11. Further Information

1. Who we are

We are a fully Registered Charity in the United Kingdom Charity Number 1148367 RESCUE GLOBAL. Our registered office is at 83 Victoria Street, Westminster, London, United Kingdom SW1H 0HW. We are also registered on the Information Commissioner's Office Register of Data Controllers. This registration covers all of our different business divisions.

For details of how to contact us, please refer to the Contact Us page.

2. How we collect information

We will collect information from you if you:

  • register to use our website; this will include your name, address, email address and telephone number. We may ask you to provide additional information about your business and preferences on a voluntary basis;
  • place an order for products or services on our website, this will include your name (including business name), address, contact details (including telephone number and email address) and your payment details;
  • complete online forms (including callback requests and making donations), take part in surveys, write posts on any message boards, post any blogs, enter any competitions or prize draws, download information such as white papers or other publications, or participate in any other interactive areas that appear on our website or which we offer to you from time to time
  • provide your contact details to us when registering to use or accessing any product or service we provide (including any Apps we may offer);
  • contact us offline for example by telephone, fax, email or post;
  • visit or browse our website, this will include information about your website visit or use of our products or services using cookies or similar technologies (as described in section 5 below).

3. What we use your information for

We will use your personal information to provide any information on services that you have requested or any products that you have ordered. We may also contact you for feedback on your use of our products, services or our website.

We may use your personal data for internal purposes such as auditing, data analysis, and research to improve Rescue Global's products, services, website, and customer communications.

If you enter into a prize draw or competition, we may use the information you provide to administer those programmes.

We may also use your information to send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important and sometimes critical, you may not opt out of receiving these communications.

Marketing

From time to time, we may use your information to contact you with details about our products and services which we feel may be of interest to you. We may also share your information with our group companies, business partners and other carefully selected third parties so that they (or we) can contact you with information about their products or services which we feel may be of interest to you. We or they may wish to contact you for this purpose by telephone, post or email.

You have the right at any time to stop us from contacting you for marketing purposes. If you wish not to be contacted by us and/or our 3rd parties’ partners, you can send us an email with your request to information@rescueglobal.org

4. Sharing your information

We may share your information with:

  • our suppliers, business partners and group companies from time to time so they can provide you with any information, products or services that you have requested. We may also share your information with our business partners for marketing purposes as described in paragraph 3 below.
  • with third party businesses with whom we are collaborating to provide a service to you, so that this service can be provided. For example if you apply for Rescue Global Emergency Updates, we will share relevant information about you to our partners in this project. That third party may also wish to use your information for other purposes and that third party should inform you of those purposes. We therefore encourage you to read any third party´s privacy policies.
  • third parties which supply services to us or which process information on our behalf (for example, payment providers and website hosts where relevant). These third parties may have incidental access to your information, but we will ensure that they keep your information secure and do not use it for their own purposes.
  • another organisation if we sell or buy (or negotiate to sell or buy) any business or assets.
  • another organisation to whom we transfer our agreement with you.
  • with our funders or potential funders, such as our bank and with our professional advisers who have a reasonable need to see it.

We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you.

We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.

5. Cookies and Traffic Data

Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. They are widely used in order to help websites work, or work more efficiently, as well as to provide general usage information to the owners of the site. We're currently looking into making further improvements to our privacy policy and how cookies are managed on our website, so please check back here for updates.

There are different types of cookies

Session Cookies - We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant) and we also use session cookies in the VSP Admin reporting system to remember customer information used to complete transactions through the VSP Terminal. Our session cookies may contain your customer account number, company name and email address. These session cookies are deleted when you close your browser or leave your session in the product or service.

Persistent Cookies - Persistent cookies enable our website, product or service to “remember who you are” and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service.

Web analytics and similar services - Our website uses web analytics services. Web analytics cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.

We also use cookies and similar software known as web beacons or pixels to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site. We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

How to disable cookies

Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information about cookies and instructions on how to adjust your browser settings, see the Internet Advertising Bureau website www.youronlinechoices.co.uk .

6. Your information

If we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date. If you would like to update your records or see a copy of the information that we hold about you, you can contact us at Data Protection Officer, Rescue Global, at our Registered Office Address. If you request a copy of your information you will need to pay a statutory fee which is currently £10.

7. Changes to our privacy policy

We may change our privacy policy from time to time. We will always update the privacy policy on our website, so please try to read it when you visit the website.

8. Security and storage of information

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

Some communications sent over the internet, such as email, may not be secured unless they are encrypted. Although we do our best to monitor and improve how we protect your personal data, we cannot guarantee the security of your data which is transmitted to our website or other products and services via an internet or similar connection and any transmission of data to our site is at your own risk. We do however use secure connections in our direct debit sign up pages, online application form and VSP Admin area, so please use these pages when providing us with sensitive information.

If we have given you (or you have chosen) a password to access certain areas of our website, product or service please keep this password safe - we will not share this password with anyone.

9. Transfers outside Europe

Personal data in the European Union is protected by data protection laws but other countries do not necessarily protect your personal data in the same way. Our website and some of our products or services or parts of them may be hosted in the United States and this means that we may transfer any information which is submitted by you through the website, product or service outside the European Economic Area (which means all the EU countries plus Norway, Iceland and Liechtenstein) ("EEA") to the United States. When you send an email to us, this may be stored on email servers which are hosted in the United States, if we do this, we will take steps to ensure that our hosting provider uses the necessary level of protection for your information but if you do not want your information to be transferred outside the EEA you should not use our website, product or service or contact us via email.

10. Other Sites

If you follow a link from our website, product or service to another site or service, this policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.

11. Further Information

If you would like further information about data protection, or if you would like to view the register of Data Controllers, you can visit the Information Commissioner's site at www.ico.gov.uk.

Thank you for visiting our website.




Website Cookies

For a general overview of how we collect, use and protect information about you on our website, please visit our privacy policy.

Topics covered on this page:

  1. Introduction to cookies
  2. Cookies used on www.rescueglobal.org
  3. Managing cookies on your computer

1. Introduction to cookies

Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. They are widely used in order to make websites work, or work more efficiently, as well as to provide general usage information to the owners of the site.

The cookies used on rescueglobal.org can be split into categories which based on the International Chamber of Commerce (ICC UK) guidance:

  • Strictly necessary
  • Performance
  • Functionality
  • Targeting

1. Strictly necessary cookies

These are cookies needed for our websites, products and services to function properly. For example, these cookies allow you to access secure areas of our website or to use the shopping basket facility.

2. Functional Cookies

These cookies allow our websites, products and services to remember choices you make (such as your user name, when you last logged in, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

3. Performance cookies

These cookies collect information about how visitors use our website, products and services, for instance which pages visitors go to most often, and if they get error messages or broken links. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website, products and services work.

4. Targeting or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operators’ permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

2. Cookies used on sagepay.com

Here is a list of all the cookies that we use on our website. If you would like more information about the cookies we use or think that we have missed a cookie, please let us know.

We use the following “strictly necessary” cookies:

Name: BIGipServerPOOL

Description: Session Cookies

Purpose: This is a temporary cookie file which is erased when you close your web browser. When you restart your browser and revisit our site, the website will not recognize you.

We use the following ”functional” cookie:

Name : SESS

Description : Persistent cookie

Purpose : This cookie remembers you when you are logged into our site.

We use the following “performance” cookies:

Name : (_utmc, _utmb, _utmz, _utma)

Description : Google analytics

Purpose : Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above." You can find out more about this service at http://www.google.com/analytics

3rd Party cookies

Type : Flash cookie

Description : rescueglobal.org uses flash players to deliver content such as product demonstration videos. Flash cookies provide features such as auto resume and saving your preferences. You can delete or disable flash cookies. The Adobe website provide comprehensive information about this – see http://www.adobe.com/security/flashplayer

Type : Googlemaps

Description: In some sections of our site, we use Google Maps to allow you to search by location. To learn more about how Google uses this information, please visit http://www.google.co.uk/intl/en/policies/privacy

Type: Youtube

Description: We may embed videos from a YouTube channel and this may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit www.google.co.uk/intl/en/policies/privacy

3. Managing cookies on your computer

Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services. For more information on this topic, you can visit the Internet Advertising Bureau website www.youronlinechoices.co.uk .




Website Accessibility

This website is designed by Rescue Global in order to be accessible to all users, and to comply with the Disability Discrimination Act (DDA) header.

The DDA was passed in 1995 (updated 1999 & 2004) to end the discrimination facing many disabled people, including when using the Internet. The Web Content Accessibility Guidelines (WCAG) were set out by the http://www.w3.org/World Wide Web Consortium (W3C) in 1999 to give checkpoints for accessible web design that complies with the DDA.

This website follows the Priority 1 and 2 guidelines relating to accessibility as set out by the WC3. Please see below for a summary of how the site meets these terms, as well as the Priority 3 guidelines.

All pages on this website have also been validated for XHTML and CSS, with accordance to the web standards set out by the W3C.

Priorities

Priority 1

A Web content developer must satisfy this checkpoint. Otherwise, one or more groups will find it impossible to access information in the document. Satisfying this checkpoint is a basic requirement for some groups to be able to use Web documents.

Priority 2

A Web content developer should satisfy this checkpoint. Otherwise, one or more groups will find it difficult to access information in the document. Satisfying this checkpoint will remove significant barriers to accessing Web documents.

Priority 3

A Web content developer may address this checkpoint. Otherwise, one or more groups will find it somewhat difficult to access information in the document. Satisfying this checkpoint will improve access to Web documents.

Main Guidelines

  1. Provide equivalent alternatives to auditory and visual content
  2. Don't rely on colour alone
  3. Use markup and style sheets and do so properly
  4. Clarify natural language usage
  5. Create tables that transform gracefully
  6. Ensure that pages featuring new technologies transform gracefully
  7. Ensure user control of time-sensitive content changes
  8. Ensure direct accessibility of embedded user interfaces
  9. Design for device-independence (image maps)
  10. Use interim solutions
  11. Use W3C technologies and guidelines
  12. Provide context and orientation information
  13. Provide clear navigation mechanisms
  14. Ensure that documents are clear and simple

Summary of how www.rescueglobal.org follows Priority 1 Guidelines

  • The content on all pages is readable without the style sheets, colour, scripts and applets (1, 6)
  • All images, animations and buttons have alternative "alt" descriptions that can be read by screen readers (1)
  • Any multimedia containing important information has an alternative flat-image or text-only version (1)
  • All tables used for layout have captions to clarify their layout-only use (5)
  • The pages do not rely on colour for navigation (e.g. "click on the green button to proceed") (2)
  • The site uses the simplest and most straight-forward language possible (14)

Summary of how www.sagepay.com follows Priority 2 Guidelines

  • Sage Pay uses style sheets (CSS) to format text and layout (3, 11)
  • Every link has a clear title.
  • Absolute units of size are used, and this is not recommended, however the content is usable without restrictions(3)
  • In a few instances absolute positioning is used, but content is still readable without the positioning (3)
  • All events requiring a mouse are for design purposes only and do not hinder the user's ability to view information (7)
  • The transaction diagram interface requires the use of a mouse, however an alternative is provided. (1, 7)
  • A sitemap is provided (13)
  • The user is aware when a pop-up or new window is opened as all links have an alternative title to clarify this (10)
  • All link phrases make sense when read out (14)

Summary of how www.rescueglobal.org follows Priority 3 Guidelines

  • The primary natural language of the site is identified (4)
  • Separate adjacent links with more than just whitespace. In the top menu, this does not comply, but an alternative menu with separations is provided at the bottom of each page (13)
  • All tables have summaries of their content or their use only for layout purposes (5)

Rescue Global follows all of the Priority Three guidelines.

We strive to make the website accessible to all.

If you are not able to view any crucial content of this site please contact us at information@rescueglobal.org




Professional Conduct

Rescue Global is committed to conducting business in an honest and ethical manner. In particular, we do not tolerate bribery and corruption and we are committed to acting professionally, fairly and with integrity in all our business dealings and relationships wherever we operate. We are committed to implementing and enforcing effective systems and processes to counter bribery and corruption.

As a UK company, Rescue Global is bound by the laws of the UK, including the Bribery Act 2010, in respect of our conduct both at home and abroad. In addition, we will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which we operate.

As well as ensuring our own conduct is appropriate, we have also put in place procedures to prevent bribery being committed on our behalf by any associated persons, i.e. anyone that performs services for or on our behalf, such as our people, and in some cases, subsidiaries and third parties we work with such as resellers, referrers and business partners.

This is the standard of behaviour customers, suppliers and partners can expect from us and that we expect from them.

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